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By: Admin

In the midst of the Artificial Intelligence revolution, Luminoso has emerged as one of the industry leaders in data analytics. The company was developed out of a decade long project in the MIT Media Lab focused on transforming the way that machines understand language. Relying heavily on the Natural Language Understanding (NLU) techniques developed in this lab, Luminoso offers a software product that can contextualize, group, and interpret the mountains of data generated by customers every day. Where the company really stands out is in its ability to understand unstructured text data like social media feeds, chatbots, call center transcripts, customer reviews, and more in 13 different languages. In this way, Luminoso allows businesses to take advantage of the almost never-ending flow of customer data, revealing insights and trends that would otherwise go unnoticed.